- Where can I buy Fugacargo?

Apart from our online store, you can find the address of the stores selling Fugacargo’s backpacks in the section Store Locator.

How can I contact Fugacargo Customer Service?

You can send us an e-mail to help@fugacargo.com or talk to us through the web chat. We will do our best to answer your questions as soon as possible.

- Do you ship anywhere in the world?

Yes. Fugacargo can reach any corner of the world, even so the prices we have established are for the European Union countries and a few more. You can check the destinations and prices on the Shipping Policy. In case your destination is not registered yet we invite you to contact us, we will indicate the approximate shipping cost.

- How long will it take to get my order?

It usually takes 2 or 3 working days to arrive into Spain. For the Balearic Islands 4 to 5 working days and for the Canary Islands 5 to 10 working days. We will send you a notification as soon as your order is on the way. For orders outside Spain, the delivery time is usually 4 to 8 working days.

For more information about shipments you can visit our Shipping Policy.

- Can I make changes or cancellation after my order has been confirmed?

You can make as many changes and cancellations as you want in your shopping cart before confirming the payment. Once the payment has been made and if the order confirmation has not been received you can request your refund, in case of receiving the confirmation, a return will be necessary.

- Can I return my Fugacargo?

In case you are not satisfied with one of our products you can return it or change it for another product, we will give you a refund for the price of the item within 7 working days after receiving it.

Please, check the conditions of returns carefully at the Refund Policy section.

- How should I take care of my Fugacargo product?

If you want to live many adventures with your Fugacargo and use it for a long time you will have to follow these few simple tips.

You should know that our items cannot be machine washed. It is preferable to wash it by hand with a brush, water and neutral soap without immersing it completely.

For leather pieces it is important to treat it with leather conditioner at least once a year. Especially if you live in a warm or humid environment. The leather moisturizer will prevent the leather from drying out and keep the skin flexible.

We know that you like traveling a lot, just letting you know that direct heat or permanent sunlight can cause cracks to be generated in the leather and affect the color of each piece.

For any other question you could send an email to help@fugacargo.com